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#1 2012-12-22 15:52:04

delctrl
Guest

Impossible to connect to gallery from Android/iPhone

Hi,

I have my Piwigo gallery installed on a 1and1 domain in a directory named piwigo on the root. I am able to access it via any browser through http://domain.com/piwigo

The problem is when I try to access it with the official application on any Android or iPhone; I get the "Impossible to connect" error message.... I enter the same URL in the application as in the web browser..

Do you have any idea ??

Thanks !

 

#2 2012-12-26 23:26:53

kungfukoi
Member
2012-12-26
17

Re: Impossible to connect to gallery from Android/iPhone

Yeah, I'm having the same thing.

I've installed the app on my iOS 5.1.1 iPhone 4.   When I add the gallery URL, my admin user/pass It attempts to 'Loging'  but returns an "Unable to Connection"

There isn't any logging or feedback as to what could be the issue.  I can reach the URL from a browser no issue.  The admin user/pass

What can I do to troubleshoot the issue?  There aren't many variables to change.  I'm investigating to see if perhaps it's on the server-side.. 

Thanks for any help.

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#3 2012-12-28 00:13:40

mendip_discovery
Member
Mendip Hills, Somerset, UK
2012-05-19
89

Re: Impossible to connect to gallery from Android/iPhone

Could you please give us a website address we can look at please?

Also can you list the Piwigo version and the system its running on. Other information such as theme and any plugins you are running.

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#4 2012-12-28 01:21:31

kungfukoi
Member
2012-12-26
17

Re: Impossible to connect to gallery from Android/iPhone

Certainly!  Thanks for the reply.

The gallery is at:  http://www.jeffreydates.com/gallery/

Piwigo version
Piwigo 2.4.4

Environment
Operating system: Linux
PHP: 5.3.13
mysql: 5.1.53
Graphics Library: External ImageMagick 6.6.0-4

Theme: clear (default)

The only plugin I've tried so far is:
GThumb+

Every aspect of the gallery works for me..  Administration, user..etc. 
Just unable to log into it via the iPHone app?

Thanks again.

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#5 2012-12-28 06:46:48

kungfukoi
Member
2012-12-26
17

Re: Impossible to connect to gallery from Android/iPhone

I noticed something today..  When looking at the User Info Tracking.. it shows that the Login with the Administrator username/pass I was attempting to log in with on my iPhone was successful. 

However, the iPhone app returns the Error "Unable to connect".

Still investigating..

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#6 2012-12-28 13:01:28

flop25
Piwigo Team
2006-07-06
6861

Re: Impossible to connect to gallery from Android/iPhone

Try to disable any plugin related to user / login management

Edit I have just successfully uploaded a photo using the android application


To get a better help : Politeness like Hello-A link-Your past actions precisely described
Check my extensions : more than 30 available
who I am and what I do : http://fr.gravatar.com/flop25
My gallery : an illustration of how to integrate Piwigo in your website

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#7 2012-12-28 16:43:20

delctrl
Member
2012-12-28
1

Re: Impossible to connect to gallery from Android/iPhone

Hi all!

I disabled plugins and re-enabled them and I am now able to log in from my iPhone and upload a picture. I did not test it with my Android however but I am confident. I will try it later today.

Thank you all for your replies!

Edit : I am able to get it working from Android as well.. Seems like the plugin "User Info Tracking" was the issue.... Thanks again!

Last edited by delctrl (2012-12-28 17:06:25)

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#8 2012-12-28 21:14:31

kungfukoi
Member
2012-12-26
17

Re: Impossible to connect to gallery from Android/iPhone

I had the same success on iPhone and iOS!  The User Info Tracking Plug in is the conflict.

Ironic, since both the app and the plugin are written by the same author.  :-)

Thanks for the help!

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#9 2012-12-28 21:22:02

flop25
Piwigo Team
2006-07-06
6861

Re: Impossible to connect to gallery from Android/iPhone

great news I notify its author


To get a better help : Politeness like Hello-A link-Your past actions precisely described
Check my extensions : more than 30 available
who I am and what I do : http://fr.gravatar.com/flop25
My gallery : an illustration of how to integrate Piwigo in your website

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#10 2012-12-30 19:45:48

Charles2012
Member
2012-11-04
26

Re: Impossible to connect to gallery from Android/iPhone

For a temporary fix, please install and activate the Skelton plugin.
You can now install and activate the User Info Tracking plugin.

I will look into what is causing this issue and try to get it fixed.


Also, I only created the User Info Tracking Plugin. I had nothing to do with the iPhone iOS app. That was created by someone else.

Last edited by Charles2012 (2012-12-30 19:46:54)

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#11 2012-12-30 19:52:12

kungfukoi
Member
2012-12-26
17

Re: Impossible to connect to gallery from Android/iPhone

Thanks Charles...

Sorry, I thought they both were the same author.

Also, thanks for the quick-fix.

cheers!

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