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#1 2017-05-30 05:44:49

Thomas219B
Member
Registered: 2017-03-21
Posts: 8

Contact Form doesn't work

Hi,

I'm trying to use Contact Form, but when I send a message, I am redirected to a white page and the email is not sent. I've checked the email address in the plugin configuration. It's the good one.

Has anyone experienced this?

Piwigo version: 2.9
PHP version: 5.4.16
MySQL version:
Piwigo URL: http://

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#2 2017-05-30 06:00:53

ddtddt
Piwigo Team
Location: Quetigny - France
Registered: 2007-07-27
Posts: 6678

Re: Contact Form doesn't work

Hi :-)

Have you test upload plugin file by FTP


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#3 2017-05-31 02:42:04

Thomas219B
Member
Registered: 2017-03-21
Posts: 8

Re: Contact Form doesn't work

ddtddt wrote:

Hi :-)

Have you test upload plugin file by FTP

I've just tried. It doesn't change anything

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#4 2017-05-31 06:18:50

ddtddt
Piwigo Team
Location: Quetigny - France
Registered: 2007-07-27
Posts: 6678

Re: Contact Form doesn't work

Hi :-)

A link ?


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#5 2017-06-01 02:49:28

Thomas219B
Member
Registered: 2017-03-21
Posts: 8

Re: Contact Form doesn't work

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#6 2017-06-01 14:03:18

flop25
Piwigo Team
Registered: 2006-07-06
Posts: 6581
Website

Re: Contact Form doesn't work

Hello
Is your Piwigo correctly sending email for notification and account creation?
Can you check the server log and/or any error_log file (usually produced by PHP)?
weird that the server answers with a HTTP 200


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#7 2017-06-01 16:58:04

plg
Piwigo Team
Location: Nantes, France, Europe
Registered: 2002-04-05
Posts: 13071
Website

Re: Contact Form doesn't work

I have just fixed a similar issue. On your page [Administration > Plugins > Contact Form > tab "Emails"], make sure you have no "category" selected for your recipient list.


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#8 2017-06-01 18:41:08

Thomas219B
Member
Registered: 2017-03-21
Posts: 8

Re: Contact Form doesn't work

My Piwigo never sent any email. I have nothing in the server logs when sending an email.

I have a maillog file with many lines "did not issue MAIL/EXPN/VRFY/ETRN during connection to MTA", but these lines aren't written when trying to send an email.

I have no "category" selected on the Contact Form page and there is no existing "category".

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#9 2017-06-01 19:53:58

Thomas219B
Member
Registered: 2017-03-21
Posts: 8

Re: Contact Form doesn't work

Is the email sent using the PHP mail function?

If I make a simple page sending an email, the mail function returns true, but the mail is not sent to a Gmail address. I tried with another mail provider and it worked. So I tried to change the email address in Piwigo to this other provider and it still doesn't work.

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#10 2017-06-08 03:21:51

Thomas219B
Member
Registered: 2017-03-21
Posts: 8

Re: Contact Form doesn't work

After debugging, I've seen that the script was stuck at $xmlDocument = new DOMDocument;
I could fix it installing php-xml. The script now passes this line, but I still have the white page. Can I find somewhere a list of dependancies to install or will I have to spend hours debugging to find it by myself?

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#11 2017-06-08 10:25:22

flop25
Piwigo Team
Registered: 2006-07-06
Posts: 6581
Website

Re: Contact Form doesn't work

Hello
to be fair that's part of your responsibilities as a system administrator, and to be honest even Wordpress doesn't list them, since the required module comes in all shared web hosting and in many LAMP tutorials (php-mysql php-gd php-imap php-ldap php-odbc php-pear php-xml php-xmlrpc + php_json if not included)


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