Announcement

#1 2019-04-12 09:57:12

CharlieM
Member
Gloucester, UK
2015-04-27
71

Missing album Pictures

Hi,

I've just installed Piwigo and the images are missing on some of the folder etc. They are also missing on some of the admin options. They are pointing to a file that no longer exists that was outside the Piwigo install hierarchy. How do I correct this please?

Piwigo version: 2.9.5
PHP version: 7
MySQL version: 10.1.27-MariaDB
Piwigo URL: http://markwick.org/pics/

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#2 2019-04-12 18:32:44

executive
Member
2017-08-16
566

Re: Missing album Pictures

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#3 2019-04-13 19:22:16

CharlieM
Member
Gloucester, UK
2015-04-27
71

Re: Missing album Pictures

Thanks for the link. I followed the steps in 2 and none of 2.1 pertain. So I added the log entry log and then generated all sizes in batch manager. I tried the attach the attach the log file as a .txt file but the forum disallows it so here are the contents:-

[2019-04-13 17:23:39]    [DEBUG]    [i.php]    convert "/home/sites/markwick.org/public_html/pics/_data/i/upload/2019/04/12/20190412083734-419350cf-me.jpg" -crop 445x445+0+74 -filter Lanczos -resize 120x120! -strip -quality 95 -interlace line -sampling-factor 4:2:2 "/home/sites/markwick.org/public_html/pics/_data/i/upload/2019/04/12/20190412083734-419350cf-sq.jpg" 2>&1
[2019-04-13 17:23:39]    [DEBUG]    [i.php]    convert "/home/sites/markwick.org/public_html/pics/upload/2019/04/12/20190412083737-e666d359.jpg" -filter Lanczos -resize 792x594! -quality 95 -interlace line -sampling-factor 4:2:2 "/home/sites/markwick.org/public_html/pics/_data/i/upload/2019/04/12/20190412083737-e666d359-me.jpg" 2>&1
[2019-04-13 17:23:39]    [DEBUG]    [i.php]   
  src_path: '20190412083734-419350cf-me.jpg'
  derivative_path: '20190412083734-419350cf-sq.jpg'
  o_size: '445 594 264330'
  d_size: '120 120 14400'
  mem_usage: 1.2
  timing: array(
    'load' => 222,
    'rotate' => '',
    'crop' => 0,
    'scale' => 0,
    'sharpen' => '',
    'watermark' => '',
    'save' => 71,
    'send' => 1,
    'total' => 295,
  )
[2019-04-13 17:23:39]    [DEBUG]    [i.php]   
  src_path: '20190412083737-e666d359.jpg'
  derivative_path: '20190412083737-e666d359-me.jpg'
  o_size: '4000 3000 12000000'
  d_size: '792 594 470448'
  mem_usage: 1.1000000000000001
  timing: array(
    'load' => 74,
    'rotate' => '',
    'crop' => '',
    'scale' => 0,
    'sharpen' => '',
    'watermark' => '',
    'save' => 449,
    'send' => 0,
    'total' => 524,
  )
[2019-04-13 17:27:01]    [DEBUG]    [i.php]    convert "/home/sites/markwick.org/public_html/pics/upload/2019/04/11/20190411224436-f002dca3.jpg" -crop 2664x2664+668+0 -filter Lanczos -resize 120x120! -strip -quality 95 -interlace line -sampling-factor 4:2:2 "/home/sites/markwick.org/public_html/pics/_data/i/upload/2019/04/11/20190411224436-f002dca3-sq.jpg" 2>&1
[2019-04-13 17:27:01]    [DEBUG]    [i.php]    convert "/home/sites/markwick.org/public_html/pics/upload/2019/04/11/20190411224450-61e07943.jpg" -filter Lanczos -resize 792x527! -quality 95 -interlace line -sampling-factor 4:2:2 "/home/sites/markwick.org/public_html/pics/_data/i/upload/2019/04/11/20190411224450-61e07943-me.jpg" 2>&1
[2019-04-13 17:27:02]    [DEBUG]    [i.php]   
  src_path: '20190411224450-61e07943.jpg'
  derivative_path: '20190411224450-61e07943-me.jpg'
  o_size: '4000 2664 10656000'
  d_size: '792 527 417384'
  mem_usage: 1.1000000000000001
  timing: array(
    'load' => 92,
    'rotate' => '',
    'crop' => '',
    'scale' => 0,
    'sharpen' => '',
    'watermark' => '',
    'save' => 1451,
    'send' => 0,
    'total' => 1544,
  )
[2019-04-13 17:27:02]    [DEBUG]    [i.php]   
  src_path: '20190411224436-f002dca3.jpg'
  derivative_path: '20190411224436-f002dca3-sq.jpg'
  o_size: '4000 2664 10656000'
  d_size: '120 120 14400'
  mem_usage: 1.0
  timing: array(
    'load' => 121,
    'rotate' => '',
    'crop' => 0,
    'scale' => 0,
    'sharpen' => '',
    'watermark' => '',
    'save' => 1529,
    'send' => 1,
    'total' => 1652,
  )
[2019-04-13 17:27:02]    [DEBUG]    [i.php]    convert "/home/sites/markwick.org/public_html/pics/upload/2019/04/11/20190411224436-f002dca3.jpg" -filter Lanczos -resize 792x527! -quality 95 -interlace line -sampling-factor 4:2:2 "/home/sites/markwick.org/public_html/pics/_data/i/upload/2019/04/11/20190411224436-f002dca3-me.jpg" 2>&1
[2019-04-13 17:27:03]    [ERROR]    [i.php]   
  0: '/usr/bin/convert: line 23:  8376 Segmentation fault      $NICE $PROGRAM "$@"'
[2019-04-13 17:27:03]    [DEBUG]    [i.php]   
  src_path: '20190411224436-f002dca3.jpg'
  derivative_path: '20190411224436-f002dca3-me.jpg'
  o_size: '4000 2664 10656000'
  d_size: '792 527 417384'
  mem_usage: 1.0
  timing: array(
    'load' => 24,
    'rotate' => '',
    'crop' => '',
    'scale' => 0,
    'sharpen' => '',
    'watermark' => '',
    'save' => 1218,
    'send' => 0,
    'total' => 1243,
  )
[2019-04-13 17:27:14]    [DEBUG]    [i.php]    convert "/home/sites/markwick.org/public_html/pics/upload/2019/04/11/20190411224436-f002dca3.jpg" -filter Lanczos -resize 792x527! -quality 95 -interlace line -sampling-factor 4:2:2 "/home/sites/markwick.org/public_html/pics/_data/i/upload/2019/04/11/20190411224436-f002dca3-me.jpg" 2>&1
[2019-04-13 17:27:14]    [ERROR]    [i.php]   
  0: 'convert.x: memory allocation failed `/home/sites/markwick.org/public_html/pics/upload/2019/04/11/20190411224436-f002dca3.jpg[0]' @ error/cache.c/AcquireCacheNexusPixels/4748.'
  1: 'convert.x: Insufficient memory (case 4) `/home/sites/markwick.org/public_html/pics/_data/i/upload/2019/04/11/20190411224436-f002dca3-me.jpg' @ error/jpeg.c/JPEGErrorHandler/322.'
[2019-04-13 17:27:14]    [DEBUG]    [i.php]   
  src_path: '20190411224436-f002dca3.jpg'
  derivative_path: '20190411224436-f002dca3-me.jpg'
  o_size: '4000 2664 10656000'
  d_size: '792 527 417384'
  mem_usage: 1.0
  timing: array(
    'load' => 27,
    'rotate' => '',
    'crop' => '',
    'scale' => 0,
    'sharpen' => '',
    'watermark' => '',
    'save' => 400,
    'send' => 0,
    'total' => 429,
  )
[2019-04-13 18:10:18]    [DEBUG]    [i.php]    convert "/home/sites/markwick.org/public_html/pics/upload/2019/04/12/20190412083737-e666d359.jpg" -filter Lanczos -resize 1008x756! -quality 95 -interlace line -sampling-factor 4:2:2 "/home/sites/markwick.org/public_html/pics/_data/i/upload/2019/04/12/20190412083737-e666d359-la.jpg" 2>&1
[2019-04-13 18:10:19]    [DEBUG]    [i.php]   
  src_path: '20190412083737-e666d359.jpg'
  derivative_path: '20190412083737-e666d359-la.jpg'
  o_size: '4000 3000 12000000'
  d_size: '1008 756 762048'
  mem_usage: 1.2
  timing: array(
    'load' => 36,
    'rotate' => '',
    'crop' => '',
    'scale' => 0,
    'sharpen' => '',
    'watermark' => '',
    'save' => 1179,
    'send' => 6,
    'total' => 1221,
  )
[2019-04-13 18:12:19]    [DEBUG]    extract_plugin_files, $main_filepath = LocalFilesEditor/main.inc.php
[2019-04-13 18:12:19]    [DEBUG]    extract_plugin_files, $extract_path = ./plugins/LocalFilesEditor
[2019-04-13 18:12:20]    [DEBUG]    extract_plugin_files, $old_files = 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[2019-04-13 18:12:20]    [DEBUG]    extract_plugin_files, to delete = ./plugins/LocalFilesEditor/obsolete.list
[2019-04-13 18:12:20]    [DEBUG]    extract_plugin_files, $main_filepath = TakeATour/main.inc.php
[2019-04-13 18:12:20]    [DEBUG]    extract_plugin_files, $extract_path = ./plugins/TakeATour
[2019-04-13 18:12:21]    [DEBUG]    extract_plugin_files, $main_filepath = AdminTools/main.inc.php
[2019-04-13 18:12:21]    [DEBUG]    extract_plugin_files, $extract_path = ./plugins/AdminTools
[2019-04-13 18:12:22]    [DEBUG]    extract_plugin_files, $old_files = {template/style.css},{maintain.inc.php},{obsolete.list}
[2019-04-13 18:12:22]    [DEBUG]    extract_plugin_files, to delete = ./plugins/AdminTools/obsolete.list
[2019-04-13 18:12:23]    [DEBUG]    extract_plugin_files, $main_filepath = language_switch/main.inc.php
[2019-04-13 18:12:23]    [DEBUG]    extract_plugin_files, $extract_path = ./plugins/language_switch
[2019-04-13 18:12:23]    [DEBUG]    extract_plugin_files, $old_files = {language_switch-ie6.css},{language_switch-default.css},{flags.tpl},{icons/},{icons/fa_IR.jpg},{icons/cz_CZ.jpg},{icons/zh_TW.jpg},{icons/hr_HR.jpg},{icons/nl_NL.jpg},{icons/es_ES.jpg},{icons/zh_CN.jpg},{icons/es_AR.jpg},{icons/it_IT.jpg},{icons/ru_RU.jpg},{icons/he_IL.jpg},{icons/pt_BR.jpg},{icons/de_DE.jpg},{icons/ja_JP.jpg},{icons/fr_FR.jpg},{icons/pl_PL.jpg},{icons/bg_BG.jpg},{icons/da_DK.jpg},{icons/hu_HU.jpg},{icons/en_UK.jpg},{icons/mk_MK.jpg},{icons/ar_SA.jpg},{icons/de_AT.jpg},{icons/pt_PT.jpg},{icons/mg_MG.jpg},{icons/de_DE.iso-8859-1.gif},{icons/en_UK.iso-8859-1.gif},{icons/es_AR.iso-8859-1.gif},{icons/es_ES.iso-8859-1.gif},{icons/fr_FR.iso-8859-1.gif},{icons/hu_HU.iso-8859-2.gif},{icons/it_IT.iso-8859-1.gif},{icons/nl_NL.iso-8859-1.gif},{icons/pl_PL.iso-8859-2.gif},{index.htm},{icons/bg_BG.gif},{icons/cz_CZ.gif},{icons/de_DE.gif},{icons/en_UK.gif},{icons/es_AR.gif},{icons/es_ES.gif},{icons/fr_FR.gif},{icons/hr-HR.gif},{icons/hu_HU.gif},{icons/index.php},{icons/it_IT.gif},{icons/ja_JP.gif},{icons/mg_MG.gif},{icons/nl_NL.gif},{icons/pl_PL.gif},{icons/pt_PT.gif},{icons/ru_RU.gif},{icons/zh_CN.gif},{language/no_NO/},{language/no_NO/index.php},{language/no_NO/description.txt},{language_switch-Sylvia.css},{default.css},{obsolete.list}
[2019-04-13 18:12:23]    [DEBUG]    extract_plugin_files, to delete = ./plugins/language_switch/obsolete.list
[2019-04-13 18:14:11]    [DEBUG]    [i.php]    convert "/home/sites/markwick.org/public_html/pics/upload/2019/04/12/20190412083720-91602fb9.jpg" -crop 3000x3000+500+0 -filter Lanczos -resize 120x120! -strip -quality 95 -interlace line -sampling-factor 4:2:2 "/home/sites/markwick.org/public_html/pics/_data/i/upload/2019/04/12/20190412083720-91602fb9-sq.jpg" 2>&1
[2019-04-13 18:14:12]    [DEBUG]    [i.php]   
  src_path: '20190412083720-91602fb9.jpg'
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  o_size: '4000 3000 12000000'
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    'watermark' => '',
    'save' => 586,
    'send' => 1,
    'total' => 655,
  )
[2019-04-13 18:16:00]    [DEBUG]    [i.php]    convert "/home/sites/markwick.org/public_html/pics/_data/i/upload/2019/04/12/20190412083737-e666d359-la.jpg" -filter Lanczos -resize 240x180! -strip -quality 95 -interlace line -sampling-factor 4:2:2 "/home/sites/markwick.org/public_html/pics/_data/i/upload/2019/04/12/20190412083737-e666d359-2s.jpg" 2>&1
[2019-04-13 18:16:00]    [DEBUG]    [i.php]   
  src_path: '20190412083737-e666d359-la.jpg'
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  o_size: '1008 756 762048'
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    'sharpen' => '',
    'watermark' => '',
    'save' => 80,
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[2019-04-13 18:16:00]    [DEBUG]    [i.php]    convert "/home/sites/markwick.org/public_html/pics/_data/i/upload/2019/04/12/20190412083737-e666d359-la.jpg" -filter Lanczos -resize 432x324! -strip -quality 95 -interlace line -sampling-factor 4:2:2 "/home/sites/markwick.org/public_html/pics/_data/i/upload/2019/04/12/20190412083737-e666d359-xs.jpg" 2>&1
[2019-04-13 18:16:00]    [DEBUG]    [i.php]   
  src_path: '20190412083737-e666d359-la.jpg'
  derivative_path: '20190412083737-e666d359-xs.jpg'
  o_size: '1008 756 762048'
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    'sharpen' => '',
    'watermark' => '',
    'save' => 91,
    'send' => 0,
    'total' => 127,
  )
[2019-04-13 18:16:01]    [DEBUG]    [i.php]    convert "/home/sites/markwick.org/public_html/pics/_data/i/upload/2019/04/12/20190412083737-e666d359-la.jpg" -filter Lanczos -resize 576x432! -strip -quality 95 -interlace line -sampling-factor 4:2:2 "/home/sites/markwick.org/public_html/pics/_data/i/upload/2019/04/12/20190412083737-e666d359-sm.jpg" 2>&1
[2019-04-13 18:16:01]    [DEBUG]    [i.php]   
  src_path: '20190412083737-e666d359-la.jpg'
  derivative_path: '20190412083737-e666d359-sm.jpg'
  o_size: '1008 756 762048'
  d_size: '576 432 248832'
  mem_usage: 1.1000000000000001
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    'load' => 38,
    'rotate' => '',
    'crop' => '',
    'scale' => 0,
    'sharpen' => '',
    'watermark' => '',
    'save' => 117,
    'send' => 0,
    'total' => 156,
  )
[2019-04-13 18:16:01]    [DEBUG]    [i.php]    convert "/home/sites/markwick.org/public_html/pics/upload/2019/04/12/20190412083737-e666d359.jpg" -filter Lanczos -resize 1224x918! -quality 95 -interlace line -sampling-factor 4:2:2 "/home/sites/markwick.org/public_html/pics/_data/i/upload/2019/04/12/20190412083737-e666d359-xl.jpg" 2>&1
[2019-04-13 18:16:01]    [DEBUG]    [i.php]   
  src_path: '20190412083737-e666d359.jpg'
  derivative_path: '20190412083737-e666d359-xl.jpg'
  o_size: '4000 3000 12000000'
  d_size: '1224 918 1123632'
  mem_usage: 1.1000000000000001
  timing: array(
    'load' => 23,
    'rotate' => '',
    'crop' => '',
    'scale' => 0,
    'sharpen' => '',
    'watermark' => '',
    'save' => 589,
    'send' => 0,
    'total' => 613,
  )
[2019-04-13 18:16:01]    [DEBUG]    [i.php]    convert "/home/sites/markwick.org/public_html/pics/upload/2019/04/12/20190412083737-e666d359.jpg" -filter Lanczos -resize 1656x1242! -quality 95 -interlace line -sampling-factor 4:2:2 "/home/sites/markwick.org/public_html/pics/_data/i/upload/2019/04/12/20190412083737-e666d359-xx.jpg" 2>&1
[2019-04-13 18:16:02]    [DEBUG]    [i.php]   
  src_path: '20190412083737-e666d359.jpg'
  derivative_path: '20190412083737-e666d359-xx.jpg'
  o_size: '4000 3000 12000000'
  d_size: '1656 1242 2056752'
  mem_usage: 1.1000000000000001
  timing: array(
    'load' => 25,
    'rotate' => '',
    'crop' => '',
    'scale' => 0,
    'sharpen' => '',
    'watermark' => '',
    'save' => 659,
    'send' => 1,
    'total' => 686,
  )

Last edited by CharlieM (2019-04-13 19:27:15)

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#4 2019-04-13 20:27:23

executive
Member
2017-08-16
566

Re: Missing album Pictures

OK but did you run a "synchronization"?

From the admin panel click Tools->Synchronization

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#5 2019-04-13 20:34:49

CharlieM
Member
Gloucester, UK
2015-04-27
71

Re: Missing album Pictures

yes sorry should have said

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#6 2019-04-13 22:12:53

executive
Member
2017-08-16
566

Re: Missing album Pictures

CharlieM wrote:

They are pointing to a file that no longer exists that was outside the Piwigo install hierarchy.

I don't understand what led up to your problem. Why do the images themselves no longer exist? Were you trying to remove them? How were they outside of Piwigo? Please explain.

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#7 2019-04-14 10:32:28

CharlieM
Member
Gloucester, UK
2015-04-27
71

Re: Missing album Pictures

I have no idea. I installed Piwigo in a folder markwick.org/pics. I then noticed that the folder markwick.org/Campden_School was there and deleted it as I no longer needed it. However it seems that the thumbnails on the albums and also in some of the admin control thumbnails were pointing to markwick.org/Campden_School/assets/nocamp.jpe.

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#8 2019-04-14 13:18:14

erAck
Member
2015-09-06
191

Re: Missing album Pictures

That doesn't make sense. Piwigo doesn't store anything, including thumbnails, outside of its own directory hierarchy unless the _data/ directory or one of its subdirectories (here _data/i/upload/) were to live somewhere else, e.g. by means of a tricky data_location configuration (which would show up in the debug log but doesn't) or having symbolic links pointing elsewhere.

If you really think thumbnails were pointing into somewhere ../Campden_School / then check if /home/sites/markwick.org/public_html/pics/_data/i/upload/ or one of its alleged subdirectory entries is actually a symbolic link pointing to /home/sites/markwick.org/public_html/Campden_School/... or ../../../../Campden_School/... or something like that. But then again, you should know that because such doesnt just happen.

Btw, "pointing to a file that no longer exists" manifests how?


Running Piwigo at https://erack.net/gallery/

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#9 2019-04-14 21:30:07

executive
Member
2017-08-16
566

Re: Missing album Pictures

Maybe it would be easiest to just start again. Reinstall Piwigo. Read the docs about how to add and remove images correctly. Stick to web upload method. Take the Piwigo tour, and go from there.

https://piwigo.org/doc/doku.php?id=user … dd_picture

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#10 2019-04-16 13:59:16

CharlieM
Member
Gloucester, UK
2015-04-27
71

Re: Missing album Pictures

You might be right thanks but It's not right to assume I haven't "... Read the docs about how to add and remove images correctly. Stick to web upload method. Take the Piwigo tour, and go from there ..."

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#11 2019-04-16 14:03:53

CharlieM
Member
Gloucester, UK
2015-04-27
71

Re: Missing album Pictures

erAck wrote:

That doesn't make sense. Piwigo doesn't store anything, including thumbnails, outside of its own directory hierarchy unless the _data/ directory or one of its subdirectories (here _data/i/upload/) were to live somewhere else, e.g. by means of a tricky data_location configuration (which would show up in the debug log but doesn't) or having symbolic links pointing elsewhere.

If you really think thumbnails were pointing into somewhere ../Campden_School / then check if /home/sites/markwick.org/public_html/pics/_data/i/upload/ or one of its alleged subdirectory entries is actually a symbolic link pointing to /home/sites/markwick.org/public_html/Campden_School/... or ../../../../Campden_School/... or something like that. But then again, you should know that because such doesnt just happen.

Btw, "pointing to a file that no longer exists" manifests how?

Agreed this makes no sense. There are no Symbolic links and if you go to the site you'll see that the path is indeed outside the Piwigo structure. I did a full data search of the DB too and can find no reference to this path so it has to be hard-wired somewhere. Give it''s a new install I think it's probably best to reinstall as @executive suggests. The only issue with that is the developers have still not fixed the issue of attributes and both the network install and upload install fail to set the attributes correctly and I have to reset them.

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#12 2019-04-16 15:12:38

CharlieM
Member
Gloucester, UK
2015-04-27
71

Re: Missing album Pictures

I have resolved this. There was a redirect in .htaccess. Something that harked from years ago. Should have clocked it sooner.

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