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#1 2016-04-10 18:18:09

LinSan
Guest

Cannot add photo

Hello,

I got a problem on adding photo, I have already updated the latest version but it shows 'Your browser doesn't have HTML5 support.' and not response after click the 'add photos' button. Anyone can help....
by the way, I also tried to use pLoader, no response too....

Piwigo version: 2.8.0
PHP version:
MySQL version:
Piwigo URL: http://

 

#2 2016-04-10 19:37:48

deheme
Member
France
2014-12-12
104

Re: Cannot add photo

Hello LinSan,

More information would help...
What is your browser and version? Did you try with another one?
What is your Operating System?
What is your piwigo url?

DéHème

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#3 2016-04-11 04:32:51

LinSan
Guest

Re: Cannot add photo

Piwigo version: 2.8.0
Piwigo URL: http://www.ypsnhk.com/gallery/index.php?/category/5

I now use iphoto to upload, but the thumbnail images are broken.
Of course, web upload still not work in any browser, chrome, safari, firefox also not work.

 

#4 2016-04-12 05:04:00

Deepak
Guest

Re: Cannot add photo

I have the same problem. After upgrading to Piwigo 2.8 (and switching to a new web server), when uploading new photos, under the "Web Form" tab, in the section "Select files" there's a message:

     Your browser doesn't have HTML5 support.

and clicking on the "Add Photos" button does nothing.

This happens from both my Windows 7 machine and my Ubuntu 12 machine, on browsers Pale Moon, Firefox, IE and Chrome. All latest versions.

 

#5 2016-04-15 18:44:46

napvid
Member
2016-04-15
3

Re: Cannot add photo

Same problem here. Upload stop working after 2.8.0 upgrade. I get a "Your Browser does not support HTML5" . The behaviors is constant regardless the choice of browser (Firefox, IE, Chrome)

Piwigo 2.8.0
Operating system: Linux
PHP: 5.5.33 (Show info) [2016-04-15 09:39:47]
MySQL: 5.6.25-log [2016-04-15 09:39:47]
Graphics Library: ImageMagick 6.6.9-7


Active Plugins:
Admin Tools
Localfiles Editor
RV Autocomplete
ShareThis

Last edited by napvid (2016-04-15 19:27:21)

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#6 2016-04-15 19:12:52

deheme
Member
France
2014-12-12
104

Re: Cannot add photo

Hello,

Pending someone have a better idea, can each of you , having the same issue, list their plugins. In the case we can find an incompatibility...

Nothing better!

DéHème

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#7 2016-04-15 19:45:44

napvid
Member
2016-04-15
3

Re: Cannot add photo

Ok post edited to show active plugins.

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#8 2016-04-15 21:27:54

deheme
Member
France
2014-12-12
104

Re: Cannot add photo

I did the same configuration, upload is operational.
May be you could try to desactivate all the plugins.
DéHème

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#9 2016-04-15 21:50:17

napvid
Member
2016-04-15
3

Re: Cannot add photo

deheme wrote:

I did the same configuration, upload is operational.
May be you could try to desactivate all the plugins.
DéHème

Thanks for the suggestion. Deactivated plugins, no change. I'm really puzzled by this. I did download pLoader as a temp solution to posting pics but I really would like to get piwigo uploader back

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#10 2016-04-15 22:51:53

deheme
Member
France
2014-12-12
104

Re: Cannot add photo

If I may : Have you the possibility to make another NEW piwigo with the same hosting?

DéHème

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#11 2016-04-17 03:43:59

Deepak
Guest

Re: Cannot add photo

Thanks deheme for helping us troubleshoot.

Plugins not a problem since some of the configurations I tried with some brand new browser installs with no plugins (Chrome on Ubuntu 12).

And the piwigo I am using is in fact NEW: I migrated my piwigo from an old hoster to a new host I fully control (on linode), installing piwigo 2.8 when previously I had piwigo 2.7.

I googled and found a thread on a WordPress forum with the same issue:

https://wordpress.org/support/topic/you … 4-support/

No clean resolution but two of the posts suggest problems with the .php files of the blog theme. Look for the post by "caratage" on page 2 of the thread for his/her solution and also Filippo Tasca's on the same page later on. Quoting them a little:

Caratage wrote:

It turned out that the theme had dequeued the photocrati_ajax script.

Filippo Tasca wrote:

Now it works: enqueue your own copy of jquery-ui and plupload in functions.php.

 

#12 2016-04-17 16:12:57

flop25
Piwigo Team
2006-07-06
7037

Re: Cannot add photo

Hi all

as deheme said, disable all plugins and comment out your local config if you have one

then apply [Forum, topic 23208] READ ME: getting an error after the update?


To get a better help : Politeness like Hello-A link-Your past actions precisely described
Check my extensions : more than 30 available
who I am and what I do : http://fr.gravatar.com/flop25
My gallery : an illustration of how to integrate Piwigo in your website

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#13 2016-04-19 06:43:04

Deepak
Guest

Re: Cannot add photo

Thanks flop25. I did what you suggested and it now works!

Specifically, when I did the upgrade, I didn't copy the new version set of files from the directories that the instructions said to keep in the old installation:

Code:

Step 5 - Cleaning

  Remove all files of your current Piwigo installation, with the following exceptions, do NOT delete these directories:

    galleries
    upload
    plugins
    themes
    template-extension
    local
    _data

Now, I did. And I am no longer seeing that error message and successfully uploaded a batch of photos.

 

#14 2016-11-04 14:32:02

Manukisan
Guest

Re: Cannot add photo

I got the same issue: "Your browser doesn't have HTML5 support." with Piwigo 2.8.2
Note: I use a docker image: https://github.com/mathieuruellan/docker-piwigo

Issue was solved by simply 1) stopping piwigo 2) deleting ""themes" folder 3) re-starting piwigo

 

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