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Support plans (Light, Standard, Premium) provide professional user and technical support for Piwigo. They help you use, configure, and troubleshoot Piwigo, but do not include operational work on your server.
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Technical support and managed services cover operational tasks on your infrastructure, such as Piwigo installation, update support, and full server management.
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These offers can be combined. Customers with an active support plan benefit from discounted pricing on installation and update support services. Full server management requires an active support plan.
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Installation, update support, and full server management require SSH access to your server with sudo or root privileges
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Support plans also normally require SSH access in order to provide high-quality support. If SSH access cannot be granted, an additional fee of 300 € excl. VAT per year applies.
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If you need help using Piwigo, troubleshooting issues, or fixing technical problems, you can subscribe to a support plan (Light, Standard, or Premium).
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If your Piwigo installation has not been updated for a long time, you can also use the Piwigo update support service.
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If you want to deploy Piwigo on your own infrastructure, you can choose the Piwigo installation and configuration service. This includes selection and validation of the target infrastructure, installation of Piwigo on your server, and installation and configuration of the required software packages.
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If you want the Piwigo team to take care of everything after installation, including Piwigo updates, server updates, monitoring, and backups, you can opt for full server management in addition to a support plan.
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For any of these situations, you can <span class="contact_us">contact the Piwigo team</span> to discuss your needs.
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A plugin is an extension you can add to Piwigo. It adds new features or modifies existing ones.
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The Light support package includes support for Pro and Team plugins.
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The Standard support package includes support for Pro, Team, and Enterprise plugins.
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The VIP support package includes support for Pro, Team, Enterprise, and VIP plugins.
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The list of Pro, Team, Enterprise, and VIP plugins is available on <a href="%s" target="blank">this page</a>.
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You can pay by PayPal, by credit card via Stripe, or bank transfer within the European Union.
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Your account is not automatically blocked. We'll contact you to suggest switching to a higher plan or purchasing additional storage.
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The price will be added to your annual subscription. Rates are as follows (billed annually):
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No. The platform sends an email before the end of the subscription period, inviting you to renew. Renewals are always clearly stated.
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No, you are limited to one Piwigo per subscription.
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