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Once a year, we analyze your use of Piwigo and make recommendations to optimize it (performance, plugin usage, underutilized features, etc.).
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8 business hours (priority)
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Access to the <a class="link-underlined" href="%s">documentation</a> and the <a class="link-underlined" href="%s">community forum</a>
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All too often, we see organizations that install Piwigo on a server and then forget about it. The result: users stuck with performance issues, updates that are never installed, or a poorly configured server.
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To ensure Piwigo runs optimally on your infrastructure, we offer technical support services, from initial assistance to full server management.
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Technical support and managed services
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Support applies as long as you have not modified Piwigo's source code. Any support requests related to modified source code or custom-built plugins will be billed separately (€150 excl. VAT per hour).
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If you are unsure which server configuration to choose, the Piwigo installation and configuration service includes assistance in selecting and validating the target infrastructure before installation.
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Some organizations choose self-hosting because they must host their data on their own infrastructure, due to internal policies, regulatory constraints, or security requirements.
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In this case, Piwigo can be deployed on the server of your choice, at no licensing cost. If you do not have all the required technical skills in-house, we offer technical assistance and managed services to help you install, operate, and maintain Piwigo on your infrastructure.
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If you do not have specific hosting constraints, we recommend considering our Cloud subscription plans, which are generally more cost-effective. All subscriptions include hosting on our servers in Europe (France), software updates, backups, and access to user support.
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Support plans (Light, Standard, Premium) provide professional user and technical support for Piwigo. They help you use, configure, and troubleshoot Piwigo, but do not include operational work on your server.
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Technical support and managed services cover operational tasks on your infrastructure, such as Piwigo installation, update support, and full server management.
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These offers can be combined. Customers with an active support plan benefit from discounted pricing on installation and update support services. Full server management requires an active support plan.
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Installation, update support, and full server management require SSH access to your server with sudo or root privileges
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