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#1 2023-05-12 19:26:39

hog
Member
2022-06-21
9

[resolved] Content not loading on mobile apps

Hello/Hi/Greetings,

I have installed latest version, but can not get the mobile versions to work.  I have tried on Android phone and iPad.  What happens is that a user can log in, see the albums, which show a preview picture, but when that album is opened is when the problem begins.

On Android the screen remains blank with no pictures, while the spinner spins and spins and spins.

On iPad the screen loads, but with no pictures, only the default two mountains with a sun and cloud cartoon.

Desktop (web) version works as does mobile version through web browser.

Is there something I am doing wrong?

Here is my environment page:

Environment

Piwigo 13.7.0 Check for upgrade
Installed on 9 May 2023, 3 days ago
Operating system: Linux
PHP: 7.4.33 (Show info) [2023-05-12 11:26:07]
MySQL: 5.6.41-84.1 [2023-05-12 11:26:07]
Graphics Library: ImageMagick 6.7.2-7
Cache size 50.80 MB right now Refresh

Activated plugin list33

Admin Tools
Advanced Menu Manager
AStat.2
Automatic Size
Batch Downloader
Community
Crypto Captcha
Download Counter
Download Formats Buttons
Embedded Videos
Force HTTPS
Grum Plugins Classes.3
GThumb+
Language Switch
LocalFiles Editor
No Stats For Robots
OpenStreetMap
Permalink Generator
Perso Footer
Photo Update
Piwishack
Protect Notification
PWG Stuffs
rightClick
SmartAlbums
Social Buttons
Stop Spammers
Take A Tour of Your Piwigo
Upload 1 menu
User Collections
User Custom Fields
VideoJS
Whois online


Piwigo URL: http://www.usmototour.us/ken/2023

Last edited by hog (2023-05-12 19:28:10)

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#2 2023-05-12 23:13:14

hog
Member
2022-06-21
9

Re: [resolved] Content not loading on mobile apps

Update on symptoms

Another installation of Piwigo on same server works on both mobile apps. They are both 13.7.0

A user logged in can view their own album just fine on the mobile app, but any other album produces the endless spinner on android and the default mountain pic on iPad.

I don't know what to fix or where to even look

Last edited by hog (2023-05-12 23:15:24)

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#3 2023-05-13 17:38:18

hog
Member
2022-06-21
9

Re: [resolved] Content not loading on mobile apps

Issue resolved. 

I had to delete the installation and start over.  Something must have been corrupted during the install.  Fresh install and everything works. 

Maybe an option for re-install or check integrity of installation is needed?

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