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#1 2016-01-31 13:57:37

ljinuk
Member
2016-01-31
8

Changing Hosting Servers problems

Hello/Hi/Greetings,

Hi so I have recently changed hosting servers and I hav uploaded my website with Piwigo on and obviously it won't work because now I have to set up mysql so  i have created the database, user and password in mysql but I am unsure how to point these details to my gallery. Is there a config or something I need to amend?

http://alh14arquitectura.com/piwigo/index.php

I hope you can help me as soon as possible.

Piwigo version:
PHP version:
MySQL version:
Piwigo URL: http://

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#2 2016-01-31 14:08:58

mistic100
Former Piwigo Team
Lyon (FR)
2008-09-27
3271

Re: Changing Hosting Servers problems

Local/config/database.php

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#3 2016-01-31 16:38:49

ljinuk
Member
2016-01-31
8

Re: Changing Hosting Servers problems

Hi I changed it in this but it  still doesn't work now it says it doesn't exist?

http://alh14arquitectura.com/proyectos.html

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#4 2016-01-31 16:43:21

mistic100
Former Piwigo Team
Lyon (FR)
2008-09-27
3271

Re: Changing Hosting Servers problems

Did you even imported the database ?

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#5 2016-01-31 16:47:07

ljinuk
Member
2016-01-31
8

Re: Changing Hosting Servers problems

I'm sorry I don't know what you mean? The website as you can see is live and I created the MYSQL settings and changed the login info now as where you have shown me. But as you can see it still isn't working. As mentioned I moved from 1 hosting server to another.

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#6 2016-01-31 16:56:28

mistic100
Former Piwigo Team
Lyon (FR)
2008-09-27
3271

Re: Changing Hosting Servers problems

Yeah I understood and what I am saying is that you need to export the database of host 1 and import it on host 2. The how to depends on what tools the two hosts provide, so for this you are you own (generally everything is done through phpMyAdmin).

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#7 2016-01-31 16:59:30

ljinuk
Member
2016-01-31
8

Re: Changing Hosting Servers problems

I haven't got a clue what you are talking about? I don't want to loose this gallery because he will be very angry at me and it took a lot of hard work. Please tell me step by step what I need to do because this host 1 and host 2 and extract this makes no sense to me I have not a programmer.

Thanks

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#8 2016-01-31 17:00:37

ljinuk
Member
2016-01-31
8

Re: Changing Hosting Servers problems

My previous hosting provider has gone so I can't access anything from them?

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#9 2016-01-31 17:04:41

mistic100
Former Piwigo Team
Lyon (FR)
2008-09-27
3271

Re: Changing Hosting Servers problems

As I said I can't make a guide as I don't know what tool you have, search Google and the doc of the hosts. And you don't need to be a programmer to do that !!

If they closed the service and you didn't made a backup then sorry but you lost everything. You can know start a new gallery and reupload your files and recreate each album.

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#10 2016-01-31 17:13:04

ljinuk
Member
2016-01-31
8

Re: Changing Hosting Servers problems

I did make a back up i just zipped all my files into 1. so i have changed my config login details like you said, if you look at the link i showed you, what does the rest of the text say? I obviously need to change some other things?

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#11 2016-01-31 17:17:04

mistic100
Former Piwigo Team
Lyon (FR)
2008-09-27
3271

Re: Changing Hosting Servers problems

So you didn't made a full backup. You missed the DATABASE.

There is no solution for you if you don't have any means to retrieve the old database.

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#12 2016-01-31 17:31:39

ljinuk
Member
2016-01-31
8

Re: Changing Hosting Servers problems

I zipped all the files - what do you mean DATABASE? How can I save a database? The FTP is exactly the same as the last FTP what are you talking about? If you don't want to help me gathering by the tone and your lack of enthusiasm then just tell me!!

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#13 2016-01-31 17:37:55

mistic100
Former Piwigo Team
Lyon (FR)
2008-09-27
3271

Re: Changing Hosting Servers problems

https://en.wikipedia.org/wiki/Database
https://www.google.fr/search?q=phpmyadm … p+database
(Links you could have foudn yourself after reading my posts).

It's not on the FTP server. Period.

You are right I don't want to help, because THERE IS NOTHING TO DO. Get it ? If your host shutted down without providing ways to do a full backup (not only the files) it's over.

Now I'm out, good luck.

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#14 2016-01-31 17:41:53

ljinuk
Member
2016-01-31
8

Re: Changing Hosting Servers problems

oh no don't go i just want to say you are one arrogant french fuck who has no customer service skills whatsoever. horrible piece of shit.

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#15 2016-02-01 09:35:32

plg
Piwigo Team
Nantes, France, Europe
2002-04-05
13192

Re: Changing Hosting Servers problems

Hi ljinuk,

mistic100 was absolutely not arrogant. And I don't see the relation with the country he lives in.

There is no "customer service" here. There is "community support". And mistic gives his time and skills to help you. You should not expect more than that. He gives you exact information about what you have to do to recover your Piwigo.

Now if you need "paid support", see http://pigolabs.com

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