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#1 2017-09-04 19:58:07

Will
Member
Registered: 2014-08-19
Posts: 6

Help! Getting spammed with comment alerts

Tags: [error]

Hello/Hi/Greetings,

Hi, I administer a Piwigo site for a class I teach. A student posted a comment, and I got an email alert, and now they just keep coming. I'm getting hundreds and hundreds of emails, all saying she's posted a comment.

I changed her password, and deleted the comment but it doesn't seem to stop.

Any ideas first:
1. What happened. She just posted the comment as normal she says, so was she hacked or did something else go wrong?
2. How do I stop it?  :)

thanks!
Will

UPDATE:  I've deleted the comment, and the user. And the email notifications continue. I'm getting hundreds each hour.  I don't even have the notify admin of comments selected. Any help would be awesome. Thanks.

Piwigo version: 2.8.6
PHP version: 5.6.31
MySQL version: 5.6.34
Piwigo URL: http://willyurman.com/pow/index.php?/category/116

Last edited by Will (2017-09-04 20:48:52)

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#2 2017-09-04 23:54:22

flop25
Piwigo Team
Registered: 2006-07-06
Posts: 6566
Website

Re: Help! Getting spammed with comment alerts

Hello
do you any access to the server?  the mail log? can you ask to the hoster to look into the issue and ask for a server restart?
each program rendering the website can be faulty from Piwigo to the OS


To get a better help : Politeness like Hello-A link-Your past actions precisely described
Check my extensions : more than 30 available
who I am and what I do : http://fr.gravatar.com/flop25
My gallery : an illustration of how to integrate Piwigo in your website

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#3 2017-09-11 17:12:32

Will
Member
Registered: 2014-08-19
Posts: 6

Re: Help! Getting spammed with comment alerts

Hi,

I can check with my provider.  But the problem is very sporadic. It stopped for a week, and this morning I had more than 2000 notifications of a single comment from a registered user.

Then this afternoon it happened again. I'm currently getting dozens of the same notification every minute.

The setting to notify me of a comment is unchecked in Piwigo.

Any ideas why this is happening?

thanks
will

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#4 2017-09-11 17:56:16

Will
Member
Registered: 2014-08-19
Posts: 6

Re: Help! Getting spammed with comment alerts

I have one more clue.

It looks like it only happens when someone tries to edit their existing comment.  Even if I have allow users to edit comments turned on, they are having trouble making changes.

But it then triggers this cascade of email notifications.

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